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Find answers to our most frequently asked questions.

  • How much does an Omeo cost?
    For a private purchase without charitable or government funding, the Omeo is £19,750 ex-VAT. If you have a disability or long-term illness and are purchasing for your personal mobility needs, then you may be exempt from VAT.
  • What can I use an Omeo for?
    Omeo is a personal mobility device that has many uses. It can be used as an additional wheelchair, a piece of sports and recreational equipment, a general means of personal mobility for those who find it difficult or prefer not to walk. Use it indoors, outdoors, work, and play. Omeo levels the playing field. Some will want to replace mobility scooters, golf carts, or use Omeo for city or park tours. Ideal for the beach, off road/farms, formed mountain bike tracks and sports venues. We have many wanting to use it for football, tennis, basketball, polo, fencing, field athletics, archery, hunting, fishing – the possibilities are almost endless. Omeo is designed to be used wherever a pedestrian has access, with some limitations for example stairs, escalators, extremely rough or slippery terrain. The bottom line is freedom, independence, and coolness.
  • Will it go through common household doorways?
    The Omeo will go through standard household doorways, which are typically 28-30 inches, or 710-760 mm Omeo specs: Standard tyres: Width – 650 mm / 25.6 inches. Off-Road Kit – 865 mm / 34 inches. The “All-Terrain” wheels (that come in the Off-Road Kit) will likely not fit through standard household doors.
  • Can I take the Omeo into a public bathroom?
    No two public restrooms are the same! Provided the restrooms comply with accessibility regulations the Omeo will easily fit. The Omeo is one of the most compact and manoeuvrable chairs available. It will turn on its axis.
  • How much warning do you have before the battery dies and you are stuck somewhere?
    The Omeo batteries have a 60km (40 mile) range, and the remaining battery power is shown on the InfoKey controller with a series of bars. The Omeo will warn you, alarm and shake; when the battery is close to needing a charge. It also has several built-in safety features. Please note the battery will discharge more quickly when used off-road, at speed or up slopes.
  • How steep an incline can it go with someone on it?
    Provided sufficient traction 20°-25° incline up, and about 30° incline down for <110kg. We have some video clips of Marcus going down 30° ramp. The self-balancing platform and Active Seat Control ensures the user is kept horizontal up or down.
  • Can I transport the Omeo by air?
    You need to check the airline’s policy, as the Omeo has powerful Lithium-ion Batteries that are considered Dangerous Goods. Their initial position is to refuse to allow Lithium-ion onto the aircraft. You are advised to familiarise yourself with each airline’s policy before you travel. The protocols are frequently well buried in their travel conditions/policy documents. The Omeo can be safely transported by plane as the body is made of high-density polyethylene that is very impact resistant, and it does seem to comply with the protocols of the airlines we have travelled with. Our team have flown with the Omeo as Marcus’ recreational personal mobility device and therefore as checked in baggage (free of charge) on a number of airlines both within New Zealand, to Australia, UK, and throughout the USA. Buried within the airline’s terms were rules around allowing wheelchairs with Lithium-ion batteries provided they are left intact- affixed to the chassis of the Omeo, and the controller (start/stop switch) remains separate. We suggest you allow yourself a bit more time at check in, ask the operator to discuss/find out about the airline policy with their cargo manager or supervisor.
  • Does it come with armrests?
    Most users find that they don’t need armrests. The Active Seat Control does all the work and keeps them very secure. Nevertheless, some people will want armrests. The team may in the future, look at a range of adjustable and removable armrests and back supports.
  • Can I transport the Omeo in a car?
    The Omeo can be easily transported in a small hatchback, van or SUV. Perhaps one, but normally two able-bodied people can either lift it manually into the back of the vehicle, or it can be driven or pushed easily up a ramp. The Omeo is also compatible with most hoists designed for electric wheelchairs.
  • How does the Omeo deal with obstacles?
    We recommend that if you are travelling at high speed in an off-road environment, you use the all-terrain wheels (part of the Off-Road Kit). These reduce the impact of rocks/bumps/etc and make for a much smoother ride. The Omeo is near impossible to tip over. The only way this would happen would be if the tyres lose traction with the ground, for example on a wet, steep slope. The balancing system will continue to keep the user upright until the Omeo is switched off. In the unlikely event something happens to the mechanics, the Omeo will sound a warning and shake – giving the user plenty of time to stop for the stabilising legs to automatically lower and secure itself. When navigating around an office, the Omeo is able to turn with extreme precision, becoming a part of your body. When using at night, use the lights. Like any machine, the Omeo does have its limits, but if used responsibly, it is extremely safe and fun.
  • Can we get third party funding to purchase our Omeo?
    It depends on your circumstances. There have been a number of instances where charities and government have provided funding for our Omeo customers. It is situational based on the applicants financial/health circumstances.
  • Apart from cash, are there other ways to fund the purchase?
    An Omeo is ideal for crowd-funding friends, family, interest groups or public campaigns. There are a number of foundations and charities that will assist, we have even heard of charities running competitions (for an Omeo).
  • Can you give me some idea of delivery fees, customs duties and taxes?
    We are authorised Distributors for Omeo Technology which means that we can get Omeos to our customers sooner and at a reduced rate, while offering speedier upgrade and aftersales servicing. Everything is included in our price so you won’t expect any hidden or unprecedented fees.
  • Where are the controls on the Omeo located?
    The controls can be located on either side (left or right) of the Omeo. The Joystick is at the front, and the on/off, steering mode and seat control adjustment controls are at the rear – to avoid accidental knocking. There is an accessory lock on the opposite side to the Joystick for trays, smartphone holders etc.
  • How does the Joystick on the Omeo work?
    There are two modes you can use to operate your Omeo. Joystick mode and Active Seat Control (ASC) mode. In Joystick Mode you use the Joystick to move left and right and you use your body to move forward and back. When you switch to ASC Mode, the full movement of the seat is unlocked and you use your body to control all forward, back, left and right movements.

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