Customer Complaints Procedure

We are very proud of our customer relationships and work very hard to ensure we meet our customers' expectations on all occasions. However, should problems occur, we will always try to find the swiftest way to resolve them in a cooperative manner.

If you wish to make a complaint about a product or service which we have delivered or the way it was delivered, please follow our complaints procedure below:

1

Step 1

Please email us at enquiries@myadaptability.co.uk with the details of your complaint and provide as much applicable information as possible. Your complaint will be acknowledged by reply within 2 working days and we will aim to reach an amicable resolution with you.

2

Step 2

If you are not satisfied with the outcome of your complaint, you are entitled to pursue alternative dispute resolution by referring your complaint to the British Healthcare Trade Association:

BHTA, Suite 4.6, 4th Floor, The Loom
14 Gower's Walk, London, E1 8PY
0207 702 2141
info@bhta.com
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