Omeo Limited Warranty
Omeo Worldwide Limited Warranty - all rights reserved by Omeo Technology.
1. Application
1.1
Omeo Technology provides this Limited Warranty to Purchasers of the Omeo Personal Mobility Devices, separately purchased, authorised Omeo parts, Accessories, and Service Repair.
2. Definitions
Definitions: in this Limited Warranty, terms have the following meanings:
“Accessory”
means a product sold by Omeo Technology for use with an Omeo, including as part of an Omeo package.
“Authorised Omeo Agent”
means an agent of Omeo Technology listed as an "Authorised Agent" on www.omeotechnology.com/agents
“Certified”
means tested and approved by Omeo Technology as fit for purpose in the jurisdiction into which the Omeo is sold.
“Limited Warranty”
means this Omeo Worldwide Limited Warranty.
“Omeo Technology”
means Omeo Technology Limited of Deloitte, Level 12, 20 Customhouse Quay, Wellington 6011, New Zealand; Omeo Technology Australia Pty Limited of Unit 60, 2 O'Connell Street, Parramatta, NSW 2150, Australia; Omeo Technology USA Inc. of 12 Timber Creek Lane, Newark, State of Delaware, USA and any of their affiliates and Agents.
“Omeo”
means any new or Certified used Omeo Personal Mobility Device.
“Original Purchaser”
means the first retail purchaser who acquires from Omeo Technology or an Authorised Omeo Agent: (a) an Omeo; (b) separately purchased Omeo authorised parts; or (c) Accessories.
“Purchaser”
means: (a) the Original Purchaser; or (b) any person who acquires an Omeo, separately purchased Omeo authorised parts, or Accessories; or (c) any person whose Omeo, separately purchased Omeo authorised parts, or Accessories receives a Service Repair, during the period of Limited Warranty coverage, and so notifies Omeo Technology at service@omeotechnology.com within ten (10) days.
“RMA#”
means a return materials authorisation number.
“Service Repair”
means any repair performed by Omeo Technology on an Omeo or authorised component part. Omeo Technology shall solely determine whether the cause of any failure is a component part or a Service Repair.
“User Materials”
means the instructions and warnings contained in the User Manuals and User Video issued by Omeo Technology.
3. Warranty
Subject to the exclusions, limitations and conditions stated in this Limited Warranty:
3.1.1
New Omeo
For a new Omeo, Omeo Technology guarantees the following parts against defects in materials and workmanship for a period of one (1) year from the date that title and risk to the Omeo passes from Omeo Technology, or an Authorised Omeo Agent, to the Original Purchaser:
- Omeo Power Base
- Active Moving Seat and Fixed Hydraulic components
- Power Base Batteries
3.1.2
Used Omeo
For a Certified used Omeo, Omeo Technology guarantees the following parts against defects in materials and workmanship for a period of 90 days from the date of Certification of the relevant part:
- Omeo Power Base
- InfoKey Controller
- Power Base Batteries
3.1.3
Other components
Omeo Technology guarantees all other components against defects in materials and workmanship for: (i) new Omeo - 90 days from date of purchase; or (ii) Certified used Omeo - 60 days from date of Certification. Such other components include:
- Joystick
- Hand Grips
- Control System
- InfoKey Controller
- Stabilising Legs
- Wheels
- Tyres (including Inner Tubes)
- Power Cord
- Auxiliary Battery Charger
- Auxiliary Batteries
- Charge Port Cover
- Accessories
3.1.4
Replacement of components
Any component part replaced during the applicable warranty period will qualify for repair and replacement for the balance of the original applicable warranty. During the applicable warranty period, Omeo Technology shall, within a reasonable period of time, repair or replace the defective component of the Omeo or Accessory. Any replaced components, parts or Accessories will become the property of Omeo Technology.
4. Exclusions
This Limited Warranty does not cover damage caused by any of the following:
4.1.1
External Causes
all external causes such as dropping, accident, collision, fire, immersion in water, freezing, or striking objects.
4.1.2
Misuse
misuse such as riding over obstacles, overloading, racing, or otherwise using, maintaining or charging the Omeo contrary to the User Materials.
4.1.3
Modifying
altering or modifying the Omeo, component part, or Accessory.
4.1.4
Access
loosening or opening the Under Seat Seal or Arm Covers of the Omeo or otherwise accessing the components within the Power Base without authority from Omeo Technology.
4.1.5
Damage to Legs and Actuators
damage to the Stabilising Legs and/or Actuators caused by stepping on or moving the Omeo with the Stabilising Legs deployed.
4.1.6
Exposure to Elements
deterioration of paint, trim, and appearance items that results from use and/or exposure to the elements.
4.1.7
Inappropriate Cleaning
cleaning with a high-pressure water system, abrasives, or solvents.
4.1.8
Environmental Conditions
exposure to environmental conditions beyond the limits stated in the User Materials.
4.1.9
Failure to Service and Maintain
failure to properly maintain or improperly servicing the Omeo, or failure to action any firmware updates on a timely basis.
4.1.10
Non-Omeo Parts
damage caused by the use of non-Omeo parts or attachments.
4.1.11
Improper Charging
improper charging of the Omeo.
4.1.12
Shipping
shipping of the Omeo in boxes/containers other than those recommended by Omeo Technology.
4.1.13
Wear and Tear
deterioration in any serviceable components due to wear and tear factors.
4.2 User Materials: See the User Materials for proper use, maintenance, and charging of an Omeo, component part, or Accessory.
5. Repair & Replacement
5.1
To be eligible for any repairs or replacements under this Limited Warranty, the Purchaser must comply with all provisions in this Clause 5. The Purchaser must contact its closest Authorised Omeo Agent (in writing) promptly upon becoming aware of the defect, and in any event, within 24 hours of becoming aware of such defect or following any incident. Find the closest Authorised Omeo Agent on www.omeotechnology.com. If unable to contact your local Authorised Omeo Agent, contact Omeo Technology directly at service@omeotechnology.com
5.2
For an Omeo Evolution 1.3 Model, the Purchaser shall: connect the Omeo to the Omeo Service portal and download the latest event logs within 24 hours of the incident; support the Authorised Omeo Agent in downloading any additional event data; and provide access to the Omeo to enable the Authorised Omeo Agent to do further tests as required.
5.3
For other models, the Purchaser must describe the problem as fully as possible and provide: (i) proof of purchase; (ii) proof of date of delivery to the Original Purchaser; and (iii) the Serial Number of the Omeo.
5.4
If the Purchaser is unable to resolve the problem with the assistance of the Authorised Omeo Agent, and if this Limited Warranty applies, the Authorised Omeo Agent will contact Omeo Technology's Service Centre. Omeo Technology will provide the Purchaser with an RMA# after the warranty claim has been approved. The Purchaser shall then promptly (and at its own cost) deliver the Omeo, defective component, or Accessory to Omeo Technology properly packaged with the RMA# written on the outside of the packaging.
5.5-5.6
Following repair or replacement, the Purchaser shall either pick up the repaired item (at its own cost) or request redelivery. Risk in the repaired item passes to the Purchaser upon such item being ready for pickup or delivery.
5.7
Omeo Technology's responsibility for delivery costs shall not extend to the cost of shipping outside of the country in which the relevant Omeo was purchased.
6. Liability
6.1
Omeo Technology's obligations and liability for any defects in any Omeo, component part, or Accessory are limited to repair or replacement of defective parts as specified in clause 3. Omeo Technology is not responsible for any loss of use of an Omeo or for any inconvenience, loss, damage or injury caused by any defect, or for any incidental or consequential damages.
7. General
7.1
This Limited Warranty is the only warranty applicable to an Omeo, component parts, accessories, and Service Repair. Omeo Technology disclaims all other warranties, express or implied.
7.2
Where an Omeo is purchased primarily for personal and household use, Omeo Technology will meet its obligations under the Consumer Guarantees Act 1993 (NZ). Where an Omeo is purchased primarily for business use, the Consumer Guarantees Act 1993 (NZ) will not apply.
7.3
This Limited Warranty is exclusively governed by, and to be interpreted according to, the laws of New Zealand.